SUPPORT HQ

When you submit your achievement screenshot, our GPT-4 powered system analyzes the image to confirm your gamer tag and achievement match the game you selected. The process takes up to 2 minutes. If approved, you are redirected to checkout automatically.

Make sure your screenshot clearly shows your gamer tag and the achievement notification at the same time. Cropped, blurry, or edited screenshots may be rejected. Try taking a full-screen capture directly from your game or platform. If you believe it was rejected in error, contact us at support@tieroneprestige.gg.

Your award is custom engraved and ships within 5–7 business days. You will receive a tracking number via email once your order has been dispatched. Delivery times vary by location after that.

Changes can be made within 24 hours of placing your order, before production begins. Email us immediately at support@tieroneprestige.gg with your order number and the correction needed. Once engraving has started we cannot make changes.

We will replace it — no questions asked. Email a photo of the damaged award and your order number to support@tieroneprestige.gg and we will get a replacement into production immediately.

Your record is created in our system the moment your achievement is verified. Our team curates the public Hall of Fame view — you may appear there within 1–3 business days of your order being confirmed.